Return Policy

As a part of the concerted global efforts to help slow the COVID-19 outbreak, we have reduced office hours and many employees are working remote. We will continue to actively answer your calls & emails as quickly as possible. We are happy to help facilitate you placing an order online, however, at this time we are not accepting credit card transactions over the phone or by email.

Start A Return

 

Frequently Asked Questions

 

Purchases made on Marmot.com can be returned via mail.

Fill out the Start a Return form or use your order history in My Account. An email confirmation will be sent to you with step-by-step instructions on how to return your product as well as the necessary prepaid shipping and RMA labels for you to print out.

Purchases made on Marmot.com may be returned by mail with an original receipt within 60 days of purchase. Purchases returned within this time frame will be refunded in the original form of payment.

Returns are free via FedEx through Marmot.com/returns where you will receive a prepaid shipping label.

Returns from an APO or FPO address must be returned via USPS. USPS shipping charges are not covered by Marmot.com. We apologize for any inconvenience this may cause.

Orders returned from an APO or FPO address must be returned via UPS. UPS shipping charges are not covered by Marmot.com. We apologize for any inconvenience this may cause.

If you require further assistance, please call Marmot Customer Service at 888-357-3262 or email us at customerservice@marmot.com.

All items purchased on Marmot.com are eligible for return if they are unused, unwashed, and in their original condition with tags attached.

We do not accept the return of Marmot product not purchased at Marmot.com. Purchases made at a Marmot Flagship Store must be returned to the location where the purchase was made and are subject to its return policies. Please see directions and hours of operation for Marmot Flagship Stores.

We do not accept the return of Marmot product not purchased on Marmot.com. Purchases made at a Marmot Flagship Store must be returned to the location where the purchase was made and are subject to its return policies. Please see directions and hours of operation for Marmot Flagship Stores.

Overnight and 2-day shipping charges will not be refunded.

Replacement part orders placed with our Consumer Services Department cannot be returned for a refund or an exchange. All replacement part sales are final.

You should receive your refund within 2-3 weeks of submitting your Start a Return form.

Once a return is received, processed, and credited, you will receive an email confirmation. Your banking institution may take up to 10 business days for the refund to be applied to your account.

You must have an original receipt or packing slip and the original form of payment to complete your return.

To ensure a timely return and refund, If you do not have an original receipt or packaging slip, we ask that you please call Marmot Customer Service at 888-357-3262 or email us at customerservice@marmot.com and we will email you your original receipt and packaging slip.

No. We do not accept the return of Marmot product not purchased on Marmot.com. Purchases made at a Marmot Flagship Store must be returned to the location where the purchase was made and are subject to its return policies. Please see directions and hours of operation for Marmot Flagship Stores.

If you require further assistance, please call Marmot Customer Service at 888-357-3262 or email us at customerservice@marmot.com.

No. We are unable to accept Marmot.com or Partnership Store returns at Marmot Flagship Stores.

Please do not ship a Marmot.com return to a store as it will have to be forwarded to our Distribution Center and will increase the time it takes to process your return.

If you require further assistance, please call Marmot Customer Service at 888-357-3262 or email us at customerservice@marmot.com.

We sincerely apologize for this inconvenience! If the purchase was made on Marmot.com within the past 60 days please call Marmot Customer Service at 888-357-3262 or email us at customerservice@marmot.com.

If the purchase is over 60 days old, please reach out to our Warranty Department for your options.

A FedEx tracking number is included on your provided shipping label. Track your order here.

Gift returns will be refunded to the original purchaser. We apologize for any inconvenience this may cause.

We are unable to process exchanges. To replace your item(s) with a different size, color, or item please initiate a return for a refund on the original purchase and place a new order. We apologize for any inconvenience this may cause.

Marmot will honor a one-time price adjustment for product purchased at full-price on Marmot.com within 2 weeks of purchase. Products purchased on sale or closeout are not eligible for price adjustments.

No price adjustments can be made to any sale product purchase at any time. Marmot reserves the right to change sale prices at any time which may result in a lower price appearing for the same product at a later date.