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Please note, we continue to experience a high volume of warranty repairs, and our responses will temporarily take longer than normal. We apologize for any inconvenience, and appreciate your patience and understanding during this time.
All Marmot products are warranted against defects in materials and construction for the practical lifetime of the product. Our warranty applies to the original owner of the product (receipt may be required) and does not apply to normal wear and tear, improper care, misuse, accident, neglect or the natural breakdown of materials over time. Marmot will evaluate warranty claims and determine at its discretion to repair, replace or refund. Damaged items not covered under warranty may be repaired at a reasonable cost.
With Marmot, you do not need to register your product. You are covered from the moment you purchase our apparel or equipment. If you have a tag on your product directing you to our site to register, you no longer need to do so. We are phasing those tags out and you can rest assured, you are covered.
Warranty Phone: 888-311-2900
Hours: Monday to Friday 9AM - 5PM EST
Warranty Phone: 877-962-7668
Hours: Monday to Friday 9AM - 5PM EST
For International Warranty questions or claims, please reference the Marmot International Distributor List to locate your nearest Marmot distributor.
What Is Covered
What Is Not Covered
Q. Are ExOfficio products covered under warranty?
We warrant every product we make to be free of manufacturer defects. Should you have a warranty issue, return the item to us. We will repair it if possible or replace all valid warranty items. Normal wear and tear, modifications, alterations, negligence, damage, and use for a purpose other than for which it was designed are not covered by the ExOfficio Warranty. Find out more about the ExOfficio Warranty.
Q. What is considered normal wear and tear?
We know you love your Marmot apparel and equipment, but regardless of how carefully you use and care for your gear it may eventually begin to experience natural break down of materials and show wear. Fabric wearing thin, showing abrasions, stains, discoloration, rips or tears, loss of DWR (Durable Water Resistance) and laminates losing their ability to keep out moisture can be considered wear and tear.
Q. Where do I send my gear back for repair and who covers shipping?
Before sending your gear to our Warranty team, please create a warranty claim or repair order. You will be responsible to cover shipping on the way in, and we are responsible in covering the return shipping.
Q. When will I get my Gear Back?
We process all items upon receipt to ensure the fastest turnaround possible. Our typical turnaround time is 5-8 weeks from the time we receive your product, however during our Peak Season (November through March) the turnaround time can be upwards of 6-8 weeks until it is returned to you. In rare cases, it may take longer.
Q. Can I order Replacement Parts?
We carry replacement parts & pieces through our Warranty Department. Please give us a call at 888-311-2900 for us to check availability on those pieces.
Q. What if I know my item isn’t covered under Warranty and I want a repair?
Should you have an issue not covered under our warranty, please create a repair order and return the item to us. We will take a look and let you know if it’s repairable, as well as any associated cost.
Q. How do I wash my garment before sending it in?
Laundering instructions are on the inside left hip of each garment, on the black tag. Those tags will specify the instructions for your particular garment.
Q. I purchased my product used – is it still covered under Warranty?
If a product is purchased second hand it no longer holds the original Warranty. If you’d like to get it evaluated and/or repaired, please submit a claim here and once evaluated we’ll let you know cost of repair.
Q. How do I find out the status of my claim once the item has been sent in?
We will send you current-status emails when: