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If you require further assistance, please call Marmot Customer Service at 888-357-3262 or email us at [email protected].
When your order is shipped, we send a Shipment Confirmation email with tracking information to the email address you provided during checkout. If you have not received a Shipment Confirmation email, we may still be processing your order. Or, you may want to check your Spam/Trash mailbox.
If it is not anywhere in your mailbox and has been more than 3 business days since you placed your order, please call us at 888-357-3262, Monday through Friday, between the hours of 6 a.m. and 5 p.m. (PST).
Please Note: During busier seasons, orders may take up to 7 days before shipment.
If you have an account with us, you can click here to locate your order and find tracking information.
If you cannot find the Shipment Confirmation email and you do not have an account with us, please call and we'll be happy to track your order for you.
We accept payments through Visa, American Express, MasterCard, Discover, and PayPal.
We do not charge until the products ship. Once tracking is received your card will be charged.
Sales tax is estimated at the time the product is purchased. Once your order is shipped your card will be charged with the applicable state and local taxes.
Sales tax will only be included on product orders shipped to AZ, CA, CO, CT, FL, GA, HI, IA, IL, MD, MA, MI, MN, NJ, NV, NY, NC, OH, PA, TX, UT, VA, and WA. Sales tax is collected on purchased goods as well as shipping and handling fees in these states.
Marmot has always complied with sales tax laws based upon the issue of nexus from the court case Quill v. North Dakota, 504 U.S. 298 (1992). This ruling states that if a company has substantial nexus, a physical presence, within a state, it must collect and remit sales tax to that state on all taxable sales and consumption transactions.
Regardless of how our company receives an order, either by mail, telephone, fax, or via the internet, Marmot is charged with the responsibility of collecting and remitting sales tax to those states in which nexus exist. The federal moratorium established by the The Internet Tax Freedom Act (P.L.105-277) does not relieve our company of this responsibility.
If you still have any unresolved issues, please feel free to contact our customer service department, and we will provide you with any additional information that might help to resolve this matter to your satisfaction.
During normal business hours, Mon.-Fri. 6 a.m. to 5 p.m. PST, once an order is placed there is a 30-minute remorse window where you can call customer service at 888-357-3262 to update or cancel your order. After 30 minutes we are unable to make any changes or cancellations to your order.
Please Note: Our customer care agents are not available on the weekends, so we will be unable to help in assisting with changed or cancelled orders outside of our normal business hours. We apologize for any inconvenience this may cause.
If you would still like to return your order after it is received, please visit our returns page to generate a return label.
Marmot will honor a one-time price adjustment for products purchased at full price on Marmot.com within 2 weeks of purchase. Products purchased on sale or closeout are not eligible for price adjustments.
No price adjustments can be made to any sale product purchase at any time. Marmot reserves the right to change sale prices at any time which may result in a lower price appearing for the same product at a later date.
Certainly! Marmot’s Warranty department carries an assortment of parts and pieces for replacement. To find out what we have in stock, please give us a call at 888-311-2900, Monday through Friday from 7:30 a.m. - 5:00 p.m. (PST).
Go to your shopping cart and enter your promo code in the field labeled “Apply Promo Code” and click apply.If your code is not working:
Please click here to start a return and learn more about the process.
We are unable to process exchanges. To replace your item(s) with a different size, color, or item please initiate a return for a refund on the original purchase and place a new order. We apologize for any inconvenience this may cause.
We have job opportunities posted online for your convenience. Click here to view the current postings.
Our passion for sustainability is driven by a threefold philosophy:
People: Promote fair, humane working conditions, support social initiatives, and foster diversity in the outdoors.
Product: Produce performance apparel and equipment that meets the expectations of mountain professionals and enthusiasts.
Planet: Produce environmentally conscious products and encourage good stewardship in the outdoors. For more information please visit our Sustainability page.
Marmot understands the power we have to influence working conditions of the people who make our products. Since they are literally made all over the world, we carefully monitor the environment in which these people work.
We only put work in factories that we have visited in person. We seek out factories that have a reputation for fairness and community building. We look for long-term relationships and not one-season deals. We discuss our codes of conduct with the factory leaders and require that they be signed before we will place production.
We continually visit our factories to be sure that economic, social, and political changes have not altered their agreement to abide by the code. We contract the factories through agents who are familiar with the host culture and laws. They are responsible for monitoring factory compliance with our codes in our absence.
Excerpt from Marmot Code of Conduct:
(Child Labor)—The use of child labor is not permissible. Marmot will not utilize partners who use child labor in any of their facilities. Marmot-selected factories maintain official documentation for every worker that verifies the worker's date of birth.
(Forced Labor)—Factories will not utilize any form of forced labor—prison, indentured, involuntary, bonded, or otherwise—in contracting relationships in the manufacturing and finishing of Marmot products.
Marmot's Animal Rights Policy: We believe in the humane treatment of animals. We do not use down provided by "live pluck" operations. We only use down provided after geese have been harvested for food. Our vendors are required to certify that they are complying with our animal rights policy.
Live Pluck Issue
There are three methods for collecting down and feathers from geese:
To sign up for Marmot updates and 15% Off your first order please enter your email in the field at the bottom of any Marmot.com page. A discount code will be emailed to you shortly after.
Please Note: This 15% discount cannot be combined with any other sales or discounts.