As a part of the concerted global efforts to help slow the COVID-19 outbreak, we have reduced office hours and many employees are working remote. We will continue to actively answer your calls & emails as quickly as possible. We are happy to help facilitate you placing an order online, however, at this time we are not accepting credit card transactions over the phone or by email.
When your order is shipped, we send a Shipment Confirmation email with tracking information to the email address you provided during checkout. If you have not received a Shipment Confirmation email, we may still be processing your order. Or you may want to check your Spam/Trash mailbox.
If it is not anywhere in your mailbox, and has been more than 3 business days since you placed your order, please call us at (888) 357-3262, Monday - Friday, between the hours of 7:30am and 5pm (PST).
If you cannot find the your Shipment confirmation email and you have an account with us, click here to login to your account where you will be able locate your order and find the tracking code.
If you cannot find the Shipment Confirmation and you do not have an account with us, please call us and we'll be happy to track your order for you.
We want you to receive your orders as soon as possible. Once an order is placed we are unable to make any changes on the order or cancellations. We apologize for any inconvenience . If you would still like to return your order after it is received, please visit Marmot.com/returns to generate a return label.