Frequently Asked Questions
- How do I order online?
- How do I contact you?
- How do I return or exchange an item?
- How do I find a store near me?
- What is the Marmot Warranty?
- Where do I send my gear back for repair?
- How do I know what size I need?
- Why won't my Zippin work?
- How do I roll my hood into a collar?
- How do I store my down bag?
- How can I find out about employment opportunities with Marmot?
- What is Marmot's policy on live plucking of geese?
- Why does my product weight different from what's posted on the website?
We now accept orders here at marmot.com! Simply find the apparel or equipment to best suit your needs, add to the cart and checkout. It's that simple.
Take a look at our contact page for the different ways to get in touch.
100% customer satisfaction is our goal. We won't accept anything less. If for any reason an Marmot product fails to meet your expectations, we will gladly replace it or credit your account in full.
For extended instructions, please visit our Return Policy page.
Your credit card will be credited for the returned item(s) when Marmot receives your return. Your credit card will be charged for any replacement items at the time of shipping. Please note, it's a good idea to insure your package. Marmot cannot be responsible for uninsured mailings.
Products found on sale on the web site are prior season's apparel and discontinued items. Marmot will never sell a ‘factory second’ or ‘defective’ product to its customers.
Clothing marked for sale on our web site are at 30% - 60% off the suggested retail price. Prices shown on sale apply to those products only. These prices are not transferable to the same or similar products found on the web site, nor are they transferable to any retail location.
No price adjustments can be made to any sale product purchase at any time. Marmot reserves the right to change sale prices at any time which, may result in a lower price appearing for the same product at a later date.
Marmot will honor a one-time price adjustment for product purchased at full-price on Marmot.com within 2 weeks of purchase. Products purchased on sale or closeout are not eligible for price adjustment.
Quantities are limited to stock on hand. Adding a product to your bag does not guarantee its availability. Product availability is updated at the check out stage so another shopper may have selected the same item and proceeded through the check out process prior to your completing a purchase. In other words - don't hesitate to buy something (and check out) when you see an item you want.
Unfortunately, Marmotis unable to offer backorders or special orders on any product found on sale.
We want you to receive your orders as soon as possible. Once an order is placed we are unable to make any changes on the order or cancellations. We apologize for any inconvenience.
If you would still like to return your order after it is received, please visit Marmot.com/returns to generate a return label.
We warrant every product we make to be free of manufacturer defects. Should you have a warranty issue, return the item to us. We will repair it if possible or replace all valid warranty items. Normal wear and tear, modifications, alterations, negligence, damage and use for a purpose other than for which it was designed, are not covered by the Marmot Warranty. Find out more about the Marmot Warranty
Please visit www.warranty.marmot.com for details.
Every clothing product page has a link to our size chart. Click here to check it out.
A few times now our zipper manufacturer has redesigned their process and the old season zippers don't fit the newer seasons – Ouch, we had no control!
So... if you are buying a liner at your local dealer be sure to take your jacket along to check that the zipper sliders work together.
More information: We identify our seasons (two Marmot seasons a year - Spring & Fall) with an Alpha system so a letter prefixes garment style numbers (e.g. Cervino style number R4904 would be from our Fall 99 Season - more confusion they skipped O season because it looks like a zero). With that all said the Actual Zipper Changes occurred for all seasons M through R, then again for seasons T and forward.
We are happy to change zippers through our warranty services.
To roll your hood into a collar take the visor portion of the hood and fold it under and under itself forming a collar (this takes a little patience to get a flat even roll). Then take the tab at the outside back of the neck and fold it over the newly formed collar. Put the tab through the loop on the inside back of the neck and attach it to itself. Viola!
Please Note: The PreCip jacket does not have a tab in the neck. The tab is under the visor. All you do is take the tab from the back of the hood, fold the visor back, insert tab and pull back on itself to Velcro close - the hood volume can be reduced, but not rolled up like our other jackets.
You should store your sleeping bag in a Storage Sack (as opposed to a Stuff Sack). Marmot Storage Sacks sell for about $14, and you can order them direct from us, if you cannot find one locally - call customer service on (888) 357-3262, Monday – Friday, between the hours of 7:30am and 5pm (PST).
We have job opportunities posted online for your convenience. Click here to view the current postings.
Marmot's Animal Rights Policy: We believe in the humane treatment of animals. We do not use down provided by "live pluck" operations. We only use down provided after geese have been harvested for food. Our vendors are required to certify that they are complying with our animal rights policy.
Live Pluck Issue
- There are three methods for collecting down and feathers from geese:
- Machine pluck of dead animal: After harvesting the goose for food, the down and feathers are removed by a machine and processed. This is the method chosen by Marmot.
- Hand pluck of dead animal: After harvesting the goose for food, the down and feathers are removed by hand and processed. This method is primarily used on small farms.
- Hand pluck of live animal (Live Pluck): Down and feathers are removed by hand from a live goose. This method is still sometimes used on small family farms.
- Marmot DOES NOT use down from live pluck. We have strict requirements in place with our vendors to ensure that our animal rights policy is adhered to. Humane treatment of animals is an integral part of our company philosophy and we will continue to enforce our requirements throughout our supply chain.
When we determine weights for our products, we weigh several size medium products and generate an average weight which is what we list for each product. Any variations from there are based on statistical anomoly, environmental factors, and acceptable variation given the number of components in any one product.