As a part of the concerted global efforts to help slow the COVID-19 outbreak, we have closed all Marmot retail stores and are evaluating the situation daily to determine when we will reopen.
For the time being, our products will continue to be available on Marmot.com, at many of our outdoor retail partners online and in a community near you. Our distribution center remains open and we are taking additional steps to ensure frequent cleaning and sanitizing. While the Warranty and Customer service teams remain working remotely, we ask that you not mail in repair product. To better serve you during these ever-changing times we have extended our return policy window to 90 days. We apologize for any inconvenience, appreciate your support as we navigate this time together as a community, and look forward to serving you in the future.
Like so many of you, we’ve been searching for ways to support our neighbors, frontline workers, and healthcare professionals during this crisis. After a few dozen calls to local Bay Area hospitals, health centers, and public safety offices, the Technical Apparel teams at Marmot and ExOfficio donated over 2,000 pairs of undergarments.
These donations directly benefit frontline and healthcare professionals who are working double shifts and long hours attending to Covid-19 patients. Additionally the undergarments are being given to patients that aren’t allowed resupplies of clothing from home.
We have also donated Marmot men’s button up shirts to use as additional gowns in a facility in Washington State and Marmot Rocklin fleece jackets to the men and women working double time at Mt Sinai Hospital in New York City.
In an effort to show our gratitude, Marmot has launched a to Healthcare Worker and First Responder discount program. Marmot would like to thank these heroes for their ongoing sacrifice by offering a 40% discount from now until December 31, 2020. The discount can be used on Marmot.com for a one-time purchase of full price products in the United States.
This discount is available to Healthcare Workers and First Responders who are directly responsible for keeping us safe during the Covid-19 Pandemic. Included professions are: doctors, nurses, medical researchers, hospital workers, law enforcement, EMTs, firefighters, military, etc. Please apply to confirm your eligibility.
We encourage you to stay healthy and to continue to pursue your life outdoors in a safe and healthy way and will follow up with more information soon.
We're in this together,
The Marmot Team